Note:
If the Directions button is not present in Map Viewer, your portal is not configured to view directions. Contact your administrator if you need this functionality.
If the portal is configured to use the ArcGIS Online network utility service, credits are consumed when the initial route is generated, destinations are modified, or the order is optimized.
As a member of an organization with privileges to perform network analysis, you can use Map Viewer (formerly a separate beta installation but now included with the portal automatically) to get a set of turn-by-turn driving or walking directions. You can set the travel mode, add multiple destinations, and choose a departure time.
- Verify that you are signed in to your organization with privileges to perform network analysis.
- In Map Viewer, on the Settings (light) toolbar, click Map tools
and choose Directions 
. - In the Directions window, specify an origin and one or more destinations as follows:
Tip:
If a drop-down arrow is available next to the destination fields, you have multiple search resources for finding destinations. These resources can include locators configured by the organization and layers enabled by the map author to find features on the map. By default, the search is performed on all available resources. Alternatively, select the resources you want to use to find destinations for your route.
- Enter the origin and destination.
Once you add a destination, the route draws on the map.
Tip:
To use your current location as the origin or a destination, click in the field and click Use current location from the drop-down menu.
- Click Add stop and enter an address in the new field to add a destination.
A route can include up to 49 destinations (and an origin).
- Enter the origin and destination.
- Do any of the following to make changes to your destinations:
- Click Reverse Directions
to switch the origin and destination. - Drag the address fields using the Reorder handles
to reorder a route with an origin and two or more destinations. - Click Remove stop
next to the origin or destination you want to remove if your route includes an origin and two or more destinations.
- Click Reverse Directions
- Optionally, choose a travel mode from the drop-down menu to change it. The default travel mode is set by your organization. The following options are available:
- Driving Distance—Models the movement of cars and other similar small automobiles, such as pickup trucks, and finds solutions that optimize travel distance. Travel obeys one-way roads, avoids illegal turns, and follows other rules that are specific to cars.
- Rural Driving Time—Models the movement of cars and other similar small automobiles, such as pickup trucks, and finds solutions that optimize travel time. Travel obeys one-way roads, avoids illegal turns, and follows other rules that are specific to cars but does not discourage travel on unpaved roads. Dynamic travel speeds based on traffic are used where it is available when you specify a start time.
- Rural Driving Distance—Models the movement of cars and other similar small automobiles, such as pickup trucks, and finds solutions that optimize travel distance. Travel obeys one-way roads, avoids illegal turns, and follows other rules that are specific to cars but does not discourage travel on unpaved roads.
- Trucking Time—Models basic truck travel by preferring designated truck routes and finds solutions that optimize travel time. Routes must obey one-way roads, avoid illegal turns, and so on.
- Trucking Distance—Models basic truck travel by preferring designated truck routes and finds solutions that optimize travel distance. Routes must obey one-way roads, avoid illegal turns, and so on.
- Walking Time—Follows paths and roads that allow pedestrian traffic and finds solutions that optimize travel time. The walking speed is set to 5 kilometers per hour.
- Walking Distance—Follows paths and roads that allow pedestrian traffic and finds solutions that optimize travel distance.
- Choose a departure option as follows:
- Choose either Leave now or Depart by from the drop-down menu.
- If you choose Depart by, select a departure time and date.
The departure time is set in the time zone of the place of departure. The time zone of the destination is used for the arrival and departure times displayed in the turn-by-turn directions.
Use the route
Once you get route directions, you can do the following:
- To see a specific segment of the route, click a segment in the Directions pane. The map centers on that segment.
- To print the route map, on the Contents (dark) toolbar, click Print (the route map does not include driving directions).