Common software upgrade questions
This section addresses common questions about the upgrade behavior of ArcGIS Server11.0. Before upgrading, carefully review the following information:
- Can I upgrade directly to ArcGIS Server 11.0?
- Do I need to reauthorize when upgrading to 11.0?
- Do I need to uninstall my previous version of ArcGIS Server before installing version 11.0?
- Do the ArcGIS Web Adaptor and ArcGIS Server product versions need to be in sync?
- What is the order for upgrading my ArcGIS Server deployment to 11.0?
- Do I need to back up any information before performing the upgrade?
- If I've federated my ArcGIS Server with a portal, do I need to upgrade ArcGIS Server when I upgrade the portal?
- If I've federated my ArcGIS Server with a portal, should I unfederate before upgrading?
- Do I need to stop my GIS services and ArcGIS Server before installing ArcGIS Server 11.0?
- In a multiple-machine site, can some of my ArcGIS Server machines run 11.0 and others run an earlier version?
- When upgrading, what password do I designate for the ArcGIS Server account?
- I can't log in to ArcGIS Server Manager after installing ArcGIS Server 11.0. What do I do?
- I don't see new features in ArcGIS Server Manager after upgrading to ArcGIS Server 11.0. What's going on?
- What else do I need to consider before upgrading ArcGIS Server?
Can I upgrade directly to ArcGIS Server 11.0?
Yes; however, the minimum version requirement to do so is 10.7 and later. For example, if you have version 10.7.1 installed, running the 11.0 setup will automatically upgrade it to 11.0. There is no need to obtain and install each released version to upgrade to 11.0.
Do I need to reauthorize when upgrading to 11.0?
If you are upgrading to 11.0, you need to reauthorize your software with a new authorization file for 11.0. You can access your new authorization files in My Esri.
Do I need to uninstall an earlier version of ArcGIS Server before installing ArcGIS Server 11.0?
No. If you have an earlier version of ArcGIS Server installed (10.7 or later), the setup will automatically upgrade it to ArcGIS Server 11.0 without additional configuration. Additionally, you can install ArcGIS Server 11.0 on its own without having an earlier version of the software installed on your machine.
Do the ArcGIS Web Adaptor and ArcGIS Server product versions need to be in sync?
Yes. You cannot configure an earlier version of ArcGIS Web Adaptor to work with an ArcGIS Server 11.0 site. The ArcGIS Web Adaptor version must always match the version of the ArcGIS Server site. You must install ArcGIS 11.0 Web Adaptor at the same time you upgrade your ArcGIS Server machines.
For full instructions, see the applicable ArcGIS Web Adaptor as follows:
What is the order for upgrading my ArcGIS Enterprise deployment to 11.0?
Whether you are performing a direct upgrade or uninstalling the previous version and installing the newer software, the recommended order to upgrade your 11.0 deployment is the following:
- Portal for ArcGIS
- ArcGIS Web Adaptor (for Portal for ArcGIS)
- ArcGIS Server
- ArcGIS Web Adaptor (for ArcGIS Server)
- ArcGIS Data Store
Do I need to back up anything before installing ArcGIS Server 11.0?
All of your services, site information, and security settings are preserved when upgrading to ArcGIS Server. However, it's recommended that you back up your data before installing the software.
Note:
If the server you're upgrading is connected to an Active Directory deployment that includes multiple domain controllers, but not all domain controllers are configured as global catalog servers, you'll need to manually specify the domain controller used by ArcGIS Server after performing the installation. For full instructions, see Configure the domain controller used by ArcGIS Server.
If I've federated my server with a portal, do I need to upgrade Portal for ArcGIS when I upgrade the server?
For your portal deployment to function correctly, your hosting server and Portal for ArcGIS versions need to be the same. However, as of 10.5.1, you can federate a server from an earlier version with a portal of a later version as long as it is not set as a hosting server, a GeoAnalytics Server, a raster analysis server, or an image hosting server. If the ArcGIS Server site you've federated with Portal for ArcGIS includes multiple machines, upgrade your ArcGIS Server machines sequentially. If you have ArcGIS Web Adaptor (single or multiple) configured with your ArcGIS Server site, you also need to update the web adaptors to the same version as ArcGIS Server.
If I've federated my server with a portal, should I unfederate before upgrading?
No. Do not unfederate when you upgrade your portal deployment. Doing so will adversely impact your portal deployment. For example, when you unfederate, all hosted service items remain in the portal, but they are disconnected from their services in ArcGIS Server. This means that members will not be able to access, share, or use these services in the portal. Additionally, any existing ArcGIS Server services that were imported during the federation process are removed from the portal and are no longer available.
Do I need to stop my GIS services and ArcGIS Server before installing ArcGIS Server 11.0?
If you have not already stopped ArcGIS Server, the setup will do it for you at the appropriate point in the installation.
In a multiple-machine site, can some of my ArcGIS Server machines run 11.0 and others run an earlier version?
No. For your site to function correctly, all ArcGIS Server machines must be at the same update version. You can upgrade your ArcGIS Server machines at the same time or sequentially. If you have ArcGIS Web Adaptor configured with your ArcGIS Server site, you also need to update the web adaptor to the same update version.
When upgrading, what password do I designate for the ArcGIS Server account?
When you begin the 11.0 set up, a panel appears requesting the user name and password of the ArcGIS Server account. This is the account you defined when installing the software. If the account has changed since you installed the earlier version, for example, by using the configure ArcGIS Server account utility, you'll need to enter the user name and password you designated when modifying the account.
I can't log in to Server Manager after installing ArcGIS Server 11.0. What do I do?
If you are experiencing issues logging in to Server Manager after installing the latest software update, you may need to clear your browser's cache to log in. This is typically due to residual information from the previous version of Server Manager being cached in the browser. Before clearing your browser's cache, make sure you are attempting to log in with an account that has administrative privileges to your site.
I don't see new features in Server Manager after upgrading to ArcGIS Server 11.0. What's going on?
If you notice that new features in Server Manager are not displaying in your browser after upgrading to 11.0, clear your browser's cache. Once you clear the cache, you'll see new features in Server Manager.
What else do I need to consider before upgrading ArcGIS Server?
- Before you upgrade your ArcGIS Server site, ensure that any databases you use are supported at the upgraded ArcGIS Server release. See the following relevant ArcGIS relational database management systems requirements for details:
- If your site is in read-only mode, the site mode is set to editable when you upgrade. After all machines in your site have been successfully upgraded, the site will remain in editable mode. You can switch back to read-only mode once your upgrade is complete.